Step 1: Start a new order
From your dashboard, click + New order to open the order request form. The flow is designed to capture the candidate details, package, and required compliance confirmations before fulfillment begins.
Step 2: Enter the candidate
Add the candidate's first and last name and their email address. Use information from your signed release form and avoid entering sensitive identifiers that are not required by the dashboard. If additional details are needed, operations will confirm the approved fulfillment path with you.
Step 3: Choose a package
Pick the package that fits the role: Silver, Gold, Platinum, or Enterprise. Each bundles a set of searches, and packages map to your agreed pricing so there are no surprise fees. If you need a custom mix for a specific role, your account manager can configure one.
Step 4: Complete the compliance check
Confirm the three Fair Credit Reporting Act items before submitting:
- Permissible purpose. You certify the screening is for an allowed purpose and will be used only for that purpose.
- Disclosure. A clear and conspicuous FCRA disclosure has been or will be provided to the candidate in a standalone document.
- Authorization. You have the candidate's written authorization on file and will follow the adverse-action process if a report contains potentially adverse information.
These confirmations are required before any consumer report can be furnished. They protect both you and the candidate, and they are captured with your order request for your records.
Step 5: Submit and track
Submit the request. Information Direct records the order request, audits the action, and alerts operations. Operations confirms release-form status, scope, and provider setup before fulfillment begins. Depending on your account setup, status updates appear in the dashboard or are sent by email.
What happens behind the scenes
Your request is reviewed by Information Direct and fulfilled through approved screening-provider workflows. County criminal records are researched from courthouse sources, which is why those usually take longer than database searches. See Reading reports for how to interpret findings, and Adverse action for the process when a report may affect a hiring decision.