Information Direct

Legal center

Legal, privacy, and compliance resources in one place.

Information Direct is a consumer reporting agency. These resources help clients, candidates, and website visitors understand our service terms, privacy rights, FCRA workflows, and access-fee policy before they order.

Customer terms

Account and service documents

Review the terms that govern account credentialing, report ordering, billing, pass-through access fees, cancellation handling, and client security duties.
Service Agreement Customer credentialing, permissible purpose, report ordering, client security, and adverse action responsibilities. Terms of Service Website and service terms, FCRA-use obligations, billing terms, dispute process, and general conditions. Data Processing Agreement Data processing commitments for client-instructed workflows and vendor handling. Pass-Through Access Fee Guide Court, DMV, school, employer, lab, international, and source-access fee context.

Privacy rights

Privacy and consumer choices

Understand how Information Direct handles website, account, candidate, and consumer report data, including California privacy choices.
Privacy Policy Collection, use, sharing, retention, security, FCRA consumer rights, and state privacy rights. California Privacy Notice California CCPA/CPRA notice for non-FCRA data and eligible privacy rights. Privacy Choices Do Not Sell or Share, limit-sensitive-data, access, correction, deletion, and agent request path. Accessibility Statement Accessibility support, feedback options, and assistance contacts.

Compliance resources

Background screening compliance

Use these pages to understand FCRA workflows, candidate rights, report examples, and employer responsibilities before ordering.
FCRA Overview Employer and candidate background-screening rights, notices, disputes, and adverse action basics. Compliance Center Fair chance hiring, adverse action, regulated roles, and state-specific screening context. Sample Background Report Preview report layout and delivered information before creating an account. Background Check Glossary Plain-English definitions for FCRA, ICRAA, adverse action, pass-through fees, SSN trace, and more.

Implementation note

The service agreement should govern credentialing, permissible purpose, report use, pass-through fees, client duties, and billing. The terms of service should govern general website and platform use. This keeps the buyer path clear and makes future contract updates easier to review with counsel.

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