Documentation
Client portal documentation.
Guides for running, tracking, and reporting on background checks through the Information Direct portal.
Guides
Walkthroughs for the background check workflow end-to-end - from credentialing your account to reading your first report and handling adverse action. Each guide is a self-contained reference you can bookmark and hand to a new hire on your team.
Getting started
Account setup, credentialing, and your first background check.
Read guide
Running a check
Package selection, applicant invitations, and tracking progress.
Read guide
Reading reports
Report anatomy, source attribution, and interpreting findings.
Read guide
Adverse action
FCRA two-step adverse action process with state-specific overlays.
Read guide
Bulk orders
CSV upload and API batch orders for high-volume hiring.
Read guide
ATS integration
Native integrations for Workday, Greenhouse, BambooHR, and more.
Read guide
API reference
REST API endpoints, authentication, webhooks, and SDKs.
Read guide