Current bulk-order workflow
Bulk ordering is handled with an operations-assisted workflow today. If you need to submit more than about 10 checks at once, send your account manager the candidate list, package matrix, release-form status, and timing goal. We review the file before fulfillment so errors are caught before they create report delays.
When to use bulk orders
- Seasonal hiring. Retail, warehouse, hospitality, tax season, summer programs, or any compressed hiring window.
- Periodic reverification. Driver reverification, annual OIG/SAM checks, DOT-regulated retesting, or policy refreshes.
- Vendor transitions. Backfilling coverage when you are moving from another provider and need a clean starting point.
- Role-based packages. Submitting one list with different packages for drivers, office staff, regulated roles, or contractors.
Recommended CSV columns
Use a clean spreadsheet with one row per candidate. Keep sensitive identifiers out of email unless operations specifically instructs you to use a secure upload path.
| Column | Required? | Notes |
|---|---|---|
first_name | Yes | Legal first name. |
last_name | Yes | Legal last name. |
email | Usually | Workable contact for follow-up or release-form confirmation. |
package | Yes | Silver, Gold, Platinum, Enterprise, or your approved custom package name. |
role | Recommended | Helps confirm the search scope is tied to the job. |
external_id | Optional | Your requisition, employee, or applicant tracking ID. |
release_form_status | Recommended | Signed, pending, uploaded, or needs review. |
Before fulfillment starts
- Confirm every candidate has received the required disclosure and signed the required authorization.
- Confirm the package is appropriate for the role and applied consistently across similar roles.
- Flag any candidates in California, New York, or other states where your policy has special requirements.
- Confirm billing expectations, pass-through access fees, and any purchase-order requirements.
Quality checks we run
Operations reviews the file for missing names, duplicate rows, mismatched package labels, unusual role/package combinations, and obvious formatting problems. If we find issues, we send back a short correction list before fulfillment begins.
Tracking a bulk request
Depending on your account setup, status can be tracked through the dashboard, email updates, or a shared operations summary. Completed reports and report-access requests follow the same account controls as individual orders.
Automation roadmap
Self-serve CSV upload, batch status dashboards, and API batch ordering are planned integration paths. We enable automated send, webhook, or provider SSO workflows only after credentials, release-form handling, templates, security controls, and provider approvals are verified for the account.
Volume pricing
If your monthly volume is consistently high, we can review custom pricing under the Enterprise track. Email moses@informationdirect.us with expected monthly volume, package mix, and timeline.
Next up
For single-order workflow, see Creating an order. For integration planning, see API and integration readiness.