Cancellation policy
Background check work can involve manual research and third-party source fees. The cleanest cancellation path is to contact support before fulfillment begins.
If an order has not been assigned, researched, submitted to a source, or otherwise fulfilled, support can usually cancel or change it more easily.
Once research, verification, source submission, lab work, DMV access, or court access begins, fees may be non-refundable because work or third-party charges have already occurred.
Candidate disputes are different from buyer cancellations. Required reinvestigations of inaccurate or incomplete report information are handled through the dispute process.
| Situation | Likely path | Best next step |
|---|---|---|
| Duplicate draft order | Cancel or merge before fulfillment | Contact support |
| Wrong package before research | Change package if work has not started | Contact support immediately |
| Court/source fee already incurred | Fee may not be refundable | Ask support for order notes |
| Candidate disputes report | Use reinvestigation workflow | Follow candidate dispute path |
FAQ
Contact support immediately. Cancellation depends on whether fulfillment, source access, or third-party charges have already begun.
Often no, because the source charges for access. Support can confirm what happened on a specific order.
No. Candidate disputes are handled through the reinvestigation process.
Use the buyer guides, compare package pricing, or ask our team to help scope a role-specific screening matrix.