Identify the item
Write down the report section, jurisdiction, employer, school, license, or source you believe is wrong.
Disputes
How to dispute background check information.
If you believe background check information is inaccurate or incomplete, contact Information Direct using the report instructions or support path so the issue can be reviewed.
Checklist
Start here.
Explain the issue
Describe what is inaccurate or incomplete and include supporting documents if you have them.
Submit the dispute
Use the contact information on your report or call Information Direct support.
Watch for results
Information Direct will review the dispute path and provide updates according to applicable requirements.
Guide
What to know.
What to include
Helpful dispute details include your full name, report reference if available, employer/requester, disputed item, explanation, and safe copies of supporting documents.
What happens next
Consumer reporting agencies generally must investigate disputed information unless the dispute is frivolous. Inaccurate, incomplete, or unverifiable information must be corrected or deleted as required by law.
No charge for required reinvestigation
Information Direct does not charge candidates for required reinvestigation of disputed report information.
FAQ
Common questions
Can I dispute even if the employer has not made a final decision?
Yes. If you believe information is inaccurate or incomplete, contact support as soon as possible.
Should I send original documents?
Send safe copies, not original documents, unless specifically instructed by a verified support contact.
Can Information Direct remove accurate records because I disagree with the employer?
Information Direct can reinvestigate accuracy and completeness. The employer makes hiring decisions and should follow applicable adverse action rules.