Gather identifying details
Use your name, employer/requester, approximate report date, and any report reference number.
Report copy
How to request a copy of your report.
Candidates may request report information through the instructions provided in the background check process or by contacting Information Direct support with enough detail to locate the report safely.
Checklist
Start here.
Use a verified contact path
Call (800) 707-2450 or use the candidate support contact form.
Protect sensitive information
Do not send SSNs, DOBs, or identity documents through unverified channels.
Review the report
If something appears inaccurate or incomplete, use the dispute process.
Guide
What to know.
Why identity checks may be required
Background check reports contain sensitive information. Information Direct may need to verify identity or requester details before releasing report information.
Employer-provided report copies
When report information may be used for adverse action, the employer generally provides a report copy and Summary of Rights as part of the required notice path.
Use the dispute guide if needed
A report copy helps you identify the exact item to dispute, the source, and the details that should be reviewed.
FAQ
Common questions
Can someone else request my report?
Information Direct will not release sensitive report information to an unverified third party without proper authorization.
Can I get the report by email?
Delivery method depends on identity verification, security, and the report workflow. Support will explain the available path.
What if I never received a report copy?
Contact the employer and Information Direct support with the employer name and approximate report date.