Use privacy choices for website/privacy requests
Submit non-FCRA privacy choices through the Privacy Choices page.
Privacy
Candidate privacy and background check data.
Background check data can include sensitive identifiers and source records. Information Direct separates privacy choices, candidate support, and FCRA report rights so each request reaches the right workflow.
Checklist
Start here.
Use candidate support for report questions
Report copy, dispute, and adverse action questions should go through candidate support.
Avoid unsecure channels
Do not send sensitive identifiers by unverified email or text.
Keep employer context available
Employer/requester name and report timing help support locate the right record.
Guide
What to know.
Privacy requests and FCRA rights are related but different
Website privacy choices are not the same as disputing a consumer report. Use the dispute path for inaccurate or incomplete report information.
Data protection
Information Direct limits access to sensitive report data and uses protected workflows for candidate, client, and consumer report information.
California and other privacy rights
State privacy rights can vary. The Privacy Policy and Privacy Choices page explain how to submit relevant privacy requests.
FAQ
Common questions
Where do I submit privacy choices?
Use /privacy-choices for website and privacy requests. Use candidate support for report disputes or report-copy questions.
Can Information Direct delete a report during an employer review?
Consumer report retention and deletion can be governed by legal obligations. Support will route the request to the right workflow.
What is the safest way to contact support?
Use the contact form or phone number on the website and avoid sending sensitive information until support verifies the secure path.